Terms of service
Terms & Conditions
Last updated: 11 August 2026
1. About us
This website and the products sold through it are operated by Lece Digital Limited, trading as lece digital. You can contact us at support@lece.co.uk. Our registered business information is available in our Legal Notice.
2. Orders
Please check your order and delivery details before submitting them. Your order is an offer to buy from us. A contract is formed when we accept the order and send an order confirmation.
Before accepting an order, we may refuse it if an item is unavailable, payment is not authorised, there is an obvious pricing or product-description error, the order appears fraudulent, or customer-supplied content is unlawful or appears to infringe another person's rights. If we cannot accept an order after taking payment, we will refund the amount paid.
3. Personalised products
You are responsible for checking all names, dates, messages, delivery details, images and other personalisation information before placing an order or approving a proof. We will produce the item using the information supplied or approved by you.
Please contact us immediately if you need to make a change. We will try to help if production has not started, but we cannot guarantee that a personalised order can be changed or cancelled after it has been accepted or production has begun.
Products made to your specifications or clearly personalised cannot normally be returned because you have changed your mind. This does not affect your rights if an item is faulty, damaged, not as described, or different from the personalisation information you supplied or approved.
4. Customer content and print appearance
You confirm that you either own the copyright in any photograph, image, logo, wording or other content you provide, or have permission or a valid licence from the copyright owner to include it in the personalised product. You must also have any other permission reasonably required to use the content and ensure that it does not infringe another person's privacy, confidentiality or other legal rights. You give us permission to use the content only as reasonably necessary to create, fulfil and support your order. We may refuse content that is unlawful, abusive or appears to infringe another person's rights.
Gift cards, vouchers and redemption codes
If you provide a gift card, voucher or redemption code, you confirm that you are authorised to use and share it and that you want it to appear on the personalised product. You are responsible for checking the code and keeping it confidential before and after delivery. Anyone who sees the code may be able to redeem it.
We are not responsible for loss caused by your disclosure of the code or its use by another person where the loss was not caused by our failure to take reasonable care. We may refuse any content that appears unlawful, fraudulent or unauthorised.
We aim to display and print products accurately. Small differences in screen colour, print colour, positioning, trimming or material may occur within normal production tolerances. You are responsible for the quality and resolution of images you provide where we have warned that they may not print clearly. These points do not limit your rights where we have made a production error or the product does not meet legal requirements.
5. Prices and payment
Product prices and delivery charges are shown before checkout. Payment must be authorised before we begin production or dispatch. Price changes apply only to future orders and will not affect an order we have already accepted unless you agree to the change or the law requires it.
6. Delivery
Available delivery methods, costs and estimates are explained in our Shipping Policy and shown at checkout.
Delivery dates are estimates and may be affected by events outside our reasonable control. We will take reasonable steps to keep you informed and resolve delivery problems. Nothing in this section removes your statutory rights relating to late or failed delivery.
7. Cancellations, returns and refunds
Our Returns & Refunds Policy explains our 30-day return period for eligible non-personalised products, the rules for personalised products, and what happens when an item is faulty, damaged, incorrect or not as described.
Nothing in these Terms or our Returns & Refunds Policy limits your statutory consumer rights.
8. Our responsibility
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable, business losses arising from a consumer purchase, or problems caused by inaccurate information or unlawful content supplied by you, except where the law requires otherwise.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory consumer rights, or any other liability that cannot legally be excluded or limited.
9. Privacy and changes to these Terms
How we collect and use personal information is explained in our Privacy Policy.
We may update these Terms for future website use and future orders. The Terms in force when we accept an order will continue to apply to that order unless you agree otherwise or the law requires a change.
10. Governing law and contact
These Terms and orders placed with us are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you keep any mandatory legal protections available where you live and may bring proceedings in the courts available to you.
If you have a question about an order or these Terms, contact us at support@lece.co.uk.